Welcome to the Deals Mode Modee Store FAQ page. We’ve compiled answers to the most common questions about our premium menswear, shipping policies, and customer service. Whether you’re refreshing your work wardrobe or upgrading your weekend style, this guide will help you shop with confidence.
About Our Products
What types of clothing does Deals Mode Modee Store specialize in?
We specialize in premium menswear including:
- High-quality jeans for every occasion
- Classic and contemporary polo shirts
- Tailored shirts for work and formal events
- Comfortable yet stylish T-shirts
- Versatile trousers for both office and casual wear
What makes your clothing “premium”?
Our premium status comes from:
- Direct manufacturer relationships that eliminate middlemen
- High-quality fabrics selected for durability and comfort
- Attention to detail in stitching and finishing
- Classic designs with contemporary fits
- Smart pricing that delivers luxury at accessible prices
Do you offer plus sizes or extended sizing?
Currently we focus on standard sizing from S-XXL. We’re constantly evaluating our size offerings based on customer demand – please check individual product pages for specific size availability.
Ordering & Account Questions
How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. Account holders enjoy faster checkout and order tracking.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t yet entered the packing process.
I forgot my password. How can I reset it?
Click “Forgot Password” on the login page and enter your registered email address. You’ll receive instructions to create a new password.
Shipping & Delivery
What shipping options do you offer?
We offer two premium shipping methods:
- Standard Shipping (£12.95): Faster 10-15 business day delivery via DHL/FedEx with full tracking
- Free Shipping: For orders over £50, delivered in 15-25 business days via EMS with tracking
How long does order processing take?
Each order receives personal attention from our Carlisle team. Please allow 1-2 business days for quality checks and careful packaging before dispatch.
Do you ship to my country?
We ship worldwide except to some remote areas and parts of Asia with restricted service. If you’re unsure about your location, please contact [email protected] before ordering.
Will I need to pay customs fees?
We handle all customs documentation for smooth international delivery. Some countries may charge import duties – we recommend checking local regulations. These fees are the customer’s responsibility and are not included in your order total.
Pro Tip: Combine multiple items in one order to unlock tiered discounts AND qualify for free shipping – the ultimate smart shopping move for building a premium wardrobe.
Payments & Security
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect all transactions. We never store your full payment details on our servers.
Why was my payment declined?
Common reasons include:
- Insufficient funds
- Bank security restrictions on international transactions
- Incorrect card details entered
- Card expiration
Returns & Exchanges
What is your return policy?
We offer a 15-day return window from the date of delivery. Items must be:
- Unworn and unwashed
- In original condition with all tags attached
- In original packaging
How long do refunds take?
Once we receive and inspect your return, please allow 5-7 business days for the refund to process. The timing depends on your bank or payment provider.
Do you offer exchanges?
Currently we process returns and new orders rather than direct exchanges. For fastest service, we recommend placing a new order for the correct size/color while processing your return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a tracked service.
Contact & Support
How can I contact customer service?
Our style-conscious support team is happy to help at [email protected]. Please include your order number for faster service.
What are your customer service hours?
We respond to emails within 24 hours during our business hours (Monday-Friday, 9am-5pm GMT).
Where is Deals Mode Modee Store located?
Our headquarters and fulfillment center is at:
98 Church St, Carlisle, GB CA5J 1TR
98 Church St, Carlisle, GB CA5J 1TR
Didn’t find the answer you need? Our customer service team is always happy to help style-conscious gentlemen with their queries at [email protected].
Now that you understand how we work, why not explore today’s best deals on premium menswear that delivers on both style and value?
– The Deals Mode Modee Team